Player believes that their withdrawal has been delayed

Eventually, the player’s issue was resolved, and he confirmed that his winnings had been credited to his account. The player from Greece had expected a withdrawal of 150 made 12 days prior. The casino had stated that the process was completed, but the player’s account showed no credit. The player had claimed to receive no satisfactory explanation for the delay. We had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint.

When calculating the Safety Index of each casino, we consider all complaints kingmaker casino login received through our Complaint Resolution Center, as well as those sourced from other channels. The player from Greece had been trying to withdraw his funds for the past month and had requested to close his account, but no action had been taken. The player from Spain wants to close her account at King Maker Casino due to gambling addiction treatment, but the casino refuses to assist her and requires her to send an email instead. Despite her request, she recently deposited 1300 euros and lost it all.

User reviews of Kingmaker Casino

The Complaints Team intervened by contacting the casino, resulting in the player receiving 2,500 euros from her withdrawals. However, further delays occurred with the remaining 4,000 euros pending. The player from Austria had experienced delayed withdrawals from Kingmaker Casino despite having submitted the required verification documents. The casino had promised to process the payment within three days, but had failed to do so. The player had also had to repeat the withdrawal process due to a €500 reversal.

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Player’s withdrawals are delayed.

However, due to the player’s lack of response to our follow-up inquiries, we were unable to continue the investigation and therefore had to reject the complaint. The player from Spain had not received two withdrawals of €500 and €190. Despite having contacted the casino through chat and email, he only received automated responses stating that the payments were pending with the finance department.

We had asked him to wait at least 14 days after requesting the withdrawal before submitting a complaint. The player later confirmed that he had received his money, thus the issue was resolved. The player from Spain had two pending withdrawals since March 28th and despite the assurance from Customer service, the payments were still not processed. We had advised the player that it was normal for withdrawals to take some time due to various reasons such as KYC verification or high volume of withdrawal requests. We had suggested the player to wait for at least 14 days after requesting the withdrawal.

However, due to a lack of response from her, the case was ultimately rejected, preventing further investigation or resolution. The Complaints Team remained open to assisting her if she chose to resume communication in the future. On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent. When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness.

The player had had multiple pending withdrawals since March 29, totaling €1150. He had been waiting for the casino’s response and the processing of his withdrawals as per the casino’s policy. Eventually, the casino had paid all three pending withdrawals.